Privacy Policy

KapdaMart ("KapdaMart", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use our website, create an account, place an order, customize products, or otherwise interact with our services.

We may collect information that you provide directly to us when you create an account, place an order, contact us, or use features of the Site.

• Account information: Name, email address, phone number, username, and other information required to create and manage your account.
• Order information: Billing and shipping details, delivery address, contact information, order details, and transaction-related information.
• Customization information: Artwork, photographs, text, logos, designs, and other content that you upload or submit for customized products.
• Communication information: Information you provide when contacting customer support, submitting an enquiry, or communicating with us.
• Technical information: IP address, browser type, device information, operating system, pages viewed, and other technical information collected when you use the Site.

Certain features of KapdaMart may use third-party services for authentication, payments, analytics, hosting, delivery, or other functionality. These services may collect or process information in accordance with their own privacy policies and terms.

For example, if you choose to sign in using a third-party authentication provider, we may receive information such as your name, email address, profile information, or other information permitted by your account and authorization settings.

We use the information we collect for legitimate business and operational purposes, including:

• Creating and managing your KapdaMart account.
• Processing and fulfilling your orders.
• Processing payments and preventing fraudulent transactions.
• Producing and delivering customized products.
• Providing customer support and responding to enquiries.
• Sending order confirmations and delivery-related updates.
• Improving our products, website, services, and user experience.
• Maintaining website security and preventing misuse.
• Complying with applicable legal and regulatory requirements.

When you upload artwork, photographs, logos, text, or other content for a customized product, we process that content to provide the customization and fulfilment services requested by you.

You are responsible for ensuring that you have the necessary rights, permissions, and authorization to use any content you upload. You should not upload content that infringes another person's copyright, trademark, privacy, publicity, or other rights.

We may retain uploaded customization content for as long as reasonably necessary to process, fulfil, support, or resolve issues relating to your order, subject to our applicable data retention practices.

Payments may be processed through third-party payment providers. Your payment information may be collected and processed directly by the applicable payment provider.

KapdaMart does not intend to store complete payment card details on its own systems when payment processing is handled by a third-party payment provider. Payment providers may process your information in accordance with their own privacy policies and security practices.

KapdaMart may use cookies, local storage, and similar technologies to operate the Site, remember preferences, maintain sessions, improve functionality, and understand how visitors interact with our services.

Some third-party services integrated into the Site may also use cookies or similar technologies for authentication, analytics, security, or other purposes.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Site.

We may collect information about how users interact with the Site, including pages visited, products viewed, searches, and general usage patterns. This information helps us understand website performance, improve our services, and provide a better user experience.

Analytics information may be processed by third-party analytics providers on our behalf.

We do not sell your personal information as a standalone product. We may share information with trusted service providers when reasonably necessary to operate KapdaMart and provide our services.

Depending on the service being used, information may be shared with:

• Payment and transaction processing providers.
• Shipping and logistics partners.
• Authentication and account service providers.
• Hosting, storage, and infrastructure providers.
• Analytics and website performance providers.
• Customer support and communication service providers.
• Professional advisers, regulators, government authorities, or law enforcement where legally required.

To fulfil your orders, we may provide necessary information such as your name, phone number, shipping address, and order details to logistics or delivery partners.

Such information is shared only to the extent reasonably necessary for processing and delivering your order or providing related delivery services.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

You may access and update certain information associated with your KapdaMart account through the available account features.

If you believe that information associated with your account is inaccurate or requires correction, you may contact us using the details provided below.

You may request deletion of your KapdaMart account and associated personal information, subject to information that we may be required or permitted to retain under applicable law or for legitimate business purposes.

Deleting an account may not immediately remove information that is required for legal, accounting, fraud prevention, dispute resolution, or transaction-record purposes.

KapdaMart is not intended for individuals who are under 18 years of age. We do not knowingly collect personal information from children under 18 through the Site.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

The Site may contain links to third-party websites, services, or platforms. These third parties operate independently from KapdaMart and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

Some of our service providers may process or store information on servers located outside India. Where information is transferred or processed outside your location, we take reasonable steps to use service providers that maintain appropriate security and privacy measures.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

The "Last updated" date at the beginning of this page indicates when the policy was most recently revised. Your continued use of the Site after an updated policy is published constitutes your acknowledgment of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our Contact Us page.

You may also contact us at care@kapdamart.com.

For information about specific transactions and services, please review our other policies:

• Terms of Service
• Shipping Policy
• Returns Policy